Introduction
Welcome to the Maturify Privacy Policy.
Maturify respects your privacy and is committed to protecting your Personally Identifiable Information (PII). This privacy policy will inform you as to how we look after your PII when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how we endeavor to protect you.
1. Important information and Who We Are
Purpose of this privacy policy
This privacy policy aims to give you information on how Maturify collects and processes your PIIthrough your use of this website, including any data you may provide through this website.
This website is only for the use of anyone over 18 years of age.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing PIIabout you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Maturify is the controller and responsible for your PII(collectively referred to as “Processor”, “Maturify”, "we", "us" or "our" in this privacy policy). Maturify (Pvt.) Ltd. is the controller and responsible for this website.
We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact them using the details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact us as follows:
Changes to the privacy policy and duty to inform the changes
We keep our privacy policy under regular review in an effort to provide you with our best service.
It is important that the PII we hold about you is accurate and current. Please keep us informed if your PII changes as and when they occur during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
PII means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of PII about you which we have grouped together for your better understanding but not limited thereto as follows:
- Identity Data includes full name, username or similar identifier
- Contact Data includes billing address, email address and telephone numbers
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your name and password, purchases or orders made by you, your interests, preferences, learning history, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preference.
We also collect, use and share Aggregated Data such as statistical data for any purpose.
We do not collect any other Special Categories of PII about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your, and genetic data). Nor do we collect any information about criminal convictions and offences.
3. How is your PII collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You provide us with your Identity, Contact and Financial Data by filling in forms, using your webcam or by corresponding with us by post, phone, email or otherwise. This includes PII you provide when you
- apply for our products or services;
- create an account on our website;
- subscribe to our services and newsletter;
- request marketing to be sent to you give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this PII by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
- Third parties or publicly available sources. We will receive PII about you from various third parties as set out below:
Technical Data from the following parties:
(a) analytics providers
(b) advertising networks
(c) search information providers
4. How we use your personal data
We will only use your PII when the law allows us to. Most commonly, we will use your PII in the following circumstances:
- Where we need to perform on the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
We will rely on your consent to the terms and conditions embedded in the Maturify Product as a basis for processing your PII. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your PII
We have set out below, in a table format, a description of all the ways we plan to use your PII, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your PII for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your PII where more than one ground has been set out in the table below.
| Purpose / Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer | (a) Identity
(b) Contact | Performance of a contract with you |
| To verify your identity | (a) Identification documentation | (a) Performance of contract with you
(b) Performance of a contract with the controller of the relevant data |
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us | (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications | (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey | (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications | (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications | (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity
(b) Contact
(c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical
(b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased software from us and you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your PII with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our
Cookie Policy.Change of purpose
We will only use your PII for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your PII for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your PII without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Data Retention
How long will you use my PII for?
We will only retain your PII for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your PII up to a period of 12 months in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. This period could be longer if legal issues arise.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your PII and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
6. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your PII. These are:
Request access to your PII (commonly known as a "data subject access request"). This enables you to receive a copy of the PII we hold about you and to check that we are lawfully processing it.
Request correction of the PII that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove PII where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your PII where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your PII to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your PII where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your PII for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your PII. This enables you to ask us to suspend the processing of your PII in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your PII (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we reserve the right to refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your PII (or to exercise any of your other rights). This is a security measure to ensure that PII is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
